Shipping and Returns
Order Confirmation:
Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e-mail. If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment.
Shipment process:
Upon receiving your order we will vary the stock level of your item and proceed with processing your card within 7 days from the date of your order. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at info@winebeercoolerdirect.com
Freight Shipping:
This is our most basic level of delivery service. No bells and whistles, just the essentials. All freight shipments will be scheduled between the delivery company and customer prior to delivery usually 1-2 days before the shipment is ready for delivery. Freight shipments require signature on delivery. This service includes:
Standard freight delivery is curbside: The shippers will call to schedule a delivery appointment with a 4 hour window. The drivers will then meet you at the designated time and drop the merchandise on the curb.
Fast and friendly – we only use the best delivery companies
We deliver to all 48 continental states within the US
Includes delivery to curb of home with a lift gate truck
Online delivery tracking for most areas
Unloading of your item from the truck by delivery professionals
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to info@winebeercoolerdirect.com and we will process an insurance claim on your behalf.
Returns:
Standard Product Return Period: Smith and Hanks agrees to accept all “Product Returns” within the “Standard Product Return Period” defined as:
Seven (7) days for damaged product after date of delivery (package damage).
Thirty (30) days for ordering the incorrect model and requires a replacement after date of delivery.
Thirty (30) days for customer remorse after the date of delivery.
Thirty (30) days if the wrong product was shipped from Smith and Hanks after date of delivery.
Sixty (60) days for concealed damage or defective product after date of delivery.
All Smith and Hanks products are rigidly checked and examined by our warehouse personnel at the time of shipment. Any damage must be reported to the freight carrier upon delivery and must be noted on the Bill of Lading (BOL) at the time of delivery. (Indicate model #, serial # and damage details on BOL ) All damage claims are to be filed with the carrier and we request that you notify Smith and Hanks immediately. Smith and Hanks is not responsible for damage in transit. Any merchandise purchased, which you want returned, must have prior authorization by Smith and Hanks, be sent back prepaid (customer pays freight), and have a 25% restocking charge applied. Any return items without an authorization number will be refused. All returned product must be in factory sealed cartons and in like condition to when it was sent out. Any return items without an authorization number will be refused or not issued credit.
Why Buy from an Authorized Smith and Hanks Dealer?
Wine Beer Cooler Direct is an Authorized Smith and Hanks Dealer, which means you will receive the full support of both companies should you need it. As an authorized dealer every brand we sell means you qualify for the full manufacturer warranty with every purchase.
By buying with us, you save time and money.
We ship directly to your door from the manufacturer's warehouse.
Every product is checked for quality assurance and packaged with the utmost care to ensure it arrives in perfect working condition.
We ship with only the best carriers including UPS, FedEx, and trusted freight companies to get your product to you in the fastest time possible.
We even offer discounts and gifts with every order just to make your day a little better.
Our satisfaction guarantee and lowest price guarantee let you rest easy knowing you'll be taken care of, no matter what happens.
For more information about Authorized Dealers and questions about Smith and Hanks products, please call 1-800-455-7017.
